OTRS Training
OTRS training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this OTRS training as per your pace.
OTRS which is known as Open-Source Ticket Request System is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. OTRS is a service management solution that includes a ticket system, process automation, configuration management database and so much more. You optimize your customer communication and processes with OTRS, thus improving the services of your company. All relevant information and customer data are centrally managed. The OTRS Community Edition is an open-source help desk and ticketing system. It can be used by any company, if they have the in-house skills to install, customize and support it.
Complete Customization of OTRS training’s course content is possible for Individual students and for Corporate. OTRS online training is available for individuals and for corporate we may arrange the classroom as well. For more information on OTRS training do connect us.
Our OTRS certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your OTRS training certification by providing you with proper guidance. For more details kindly contact us.
When it comes to OTRS Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for OTRS corporate training and we can even customize the training content as per your requirement.
Few of the clients we have served across industries are:
DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.
MaxMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg
Individual Training Benefits
Customize OTRS Course Content as per Individual’s project requirement.
Our Individual OTRS Training program will help employees to start working on the project from day one after the OTRS training completion.
Industry-Specific Subject Matter Experts to provide corporate level OTRS online training to individuals.
Flexibility to choose a schedule for the individuals to take OTRS online training courses.
Get the Flexibility to learn at your own pace. A Crash course option is also available for the OTRS course.
Flexibility to select a trainer and have a live video session with the trainer before OTRS training actually starts.
MaxMunus will provide OTRS Course Completion Certificate to the participants who are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the OTRS certification training exam process.
MaxMunus will provide a step-by-step progress assessment of yours.
Corporate Training Benefits
Customization of OTRS Course Content as per Company’s project requirement.
Our OTRS Corporate Training program will help employees to start working on the project from day one after the training completion.
Industry-Specific Subject Matter Experts will provide OTRS corporate training.
Get Flexibility to choose Location, Mode and Schedule for OTRS corporate training courses.
Flexibility to select corporate the trainer and have a live video session with the trainer before OTRS training actually start.
MaxMunus will provide Course Completion Certificate to the participants which are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the OTRS certification course exam process.
MaxMunus will provide a step-by-step progress assessment of employees.
OTRS Training Prerequisite
Anybody starting from fresh graduates to any level of experienced professionals can easily take up this OTRS Training and learn it in depth.
Certification Details
Those want to be a OTRS certified professional, they should first go for OTRS certification training from any reputed training institution, so they can clearly understand certification exam pattern and easily pass the OTRS certification exam.
FAQs for OTRS Training:
Q. Is it worth joining OTRS Training at MaxMunus?
Ans: We have pools of Industry-Specific Subject Matter Experts (OTRS trainers) having an average experience of more than 13 years. They share real-time implementation challenges, case studies and provide soft copies of study material. Which will make you project ready after completion of the OTRS course. Our USP is Customized OTRS Training agenda and 1 to 1 session for individuals and corporate. Step-by-step progress assessment and OTRS Certification tips will be provided.
Q. What are the Delivery Modes for OTRS Training?
Ans. For Corporate Client, we provide OTRS Training via Online Instructor-led live training or in Classroom in your Campus or in my Campus. Individual OTRS Training will be provided through Online Instructor-led live training. For Group Classes classroom and online both options will be available.
Q. Do you provide a Job Guarantee after completion of OTRS training?
Ans. Apparently, no. Our Industry-Specific Subject Matter Experts (OTRS trainers) will make you project-ready as they will be sharing real-time implementation challenges, case studies and provide soft copies of study material. Our Guarantee is High-Level Quality of OTRS Training, which will make you employable. Yes we do assists with Resume Building, Mock Interview and sharing the open positions in OTRS across the world.
Q. Do you provide OTRS Training in International languages apart from English?
Ans. Mostly OTRS Training happened in English. We can arrange OTRS Training in other International Languages also based on Demand.
Q. Can I cancel my enrollment? Do I get a refund?
Ans. Our Quality of OTRS Training is very high normally this does not happen. If you have time availability issues you can come again anytime in your life and take up the training in the same module or different module. Your money will always be safe. Still because of some unseen reason you want to cancel enrollment then yes it is possible. We will deduct the admin cost and refund the remaining money.
Q. Is this live OTRS training or pre-recorded session.
Ans. OTRS Training will be Live Instructor-led Online Training.
Q. I want to know more about the OTRS training program. Whom should I contact?
Ans. Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.
Q. Can I attend a demo session before enrollment?
Ans. You can be confident and join us without a demo. As ours Industry-Specific Subject Matter Experts make sure quality of the training to be very high. However, we will connect you to a OTRS trainer to fix the OTRS training agenda as per individuals and corporate client requirements.
Q. How to Join OTRS Training immediately?
Ans. Kindly drop an email to contact@maxmunus.com. We will assist you.
Q. Do you provide OTRS Course Completion Certificate?
Ans Yes we do.
Q Do you provide Crash Courses in OTRS at a fast pace?
Ans. Yes, we do.
Q Do you have a 1-on-1 mentorship session for Individuals.
Ans. Yes, we do have.
Q. Can you provide customized project-oriented Corporate OTRS Training?
Ans. Yes, we have expertise in it. In fact, we are considered as one of the top OTRS Training solutions provide across most of the top fortune 500 companies.
Q. Who are your trainers and what is the vetting process?
Ans. We have pools of Industry-Specific Subject Matter Experts (OTRS trainers) having an average experience of more than 13 years. They have done a good number of implementation projects. Trainers are tested on their technical ability, English proficiency, communication skills, and behavioral skills.
Q. What are the Levels of OTRS courses you offer? Any possibility for Advance customized concepts?
Ans. We offer Foundation, Intermediate and Advanced Levels. Yes, we will be happy to assist you with Advance concepts in OTRS training as per your requirement.
Q. More Questions?
Ans. Kindly drop mail to contact@maxmunus.com