Contact Center as a Service Training
Contact Center as a Service Training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this Contact Center as a Service Training at your pace.
A framework called contact centre as a service (CCaaS) integrates the infrastructure for cloud-based contact centres with the concepts of contact centre hosting. Organizations gain flexibility and agility with CCaaS. They can also pay less for assets that have both high and low demand.
Using CCaaS models, businesses may rent physical assets from a provider rather than purchasing them outright and employ software subscriptions (software as a service). With this strategy, firms use a charge model to obtain the commodities they need as demand rises or falls. Businesses have the option of borrowing machinery or acquiring their own and having a CCaaS provider administer it. Some could use a hybrid method, which combines owned and managed infrastructure.
What advantages does contact centre as a service (CCaaS) offer
Advantages of a contact centre as a service (CCaaS) approach include adaptability in customer support capabilities and those inherent to cloud distribution methodologies.
The advantages of contact centre as a service (CCaaS) include the following:
- Network operators take care of resources, including hardware and Technology investments, so businesses don't have to spend time and money managing and maintaining them.
- Versatility and adaptability of resources.
- Enhanced Experience for customers.
- Compliance may benefit from easier hybrid architecture installation in conjunction with current on-premises contact centres.
- Enhance planning for adopting cutting-edge applications.
Due to the simplicity of adoption, there are more engagement channels than in-house contact centres. Organizations using cloud-based contact centres had, on average, 6.31 channels compared to on-site contact centres' 4.71. Organizations don't have to put new servers and associated software into place or test them when using cloud providers. Also, businesses with eight or more channels often have far higher customer satisfaction scores than those with less than four.
Improved future planning thanks to cloud access to features like AI.
Advantages as comparison to contact centre software that is installed on-site. In comparison to on-premises, full CCaaS costs $1,356 per agent annually as compared to $2,104.
Complete Customization of Contact Center as a Service Training’s course content is possible for Individual students and Corporate. Contact Center as a Service online training is available for individuals and corporations, we may arrange the classroom as well. For more information on Contact Center as a Service Training do connect us.
Our Contact Center as a Service certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your Contact Center as a Service Training certification by providing you with proper guidance. For more details kindly contact us.
List of the Contact Center as a Service Training courses that we have are:
Talkdesk Training | Creatio Training |
NICE CXone Training | Bright Pattern Training |
Genesys Cloud CX Training | LiveVox Training |
UJET Training | CONQUER Training |
Aircall Training | Amazon Connect Training |
Gladly Training | Convoso Training |
CloudTalk Training | Vonage Contact Center (formerly NewVoiceMedia) Training |
CallRail Training | Altitude Xperience Training |
Five9 Training | VICIdial Training |
Aloware Training | Zultys Integrated Contact Center Training |
Dixa Training | Natterbox Training |
3CX Training | uContact Training |
JustCall Training | ZIWO Training |
Ameyo Training | CommBox Training |
Salesforce Service Cloud Training | CallTools Training |
Dialpad Ai Contact Center Training | 3CLogic Cloud Call Center Training |
8x8 Contact Center Training | CloudCall Training |
Avaya Experience Platform Training | Mitel MiCloud Connect Training |
Freshdesk Contact Center Training | SharpenCX Training |
Ozonetel CloudAgent Training | Toky Training |
RingCentral Contact Center Training | XCALLY Training |
Call Center Studio Training | Intermedia Contact Center (formerly Telax) Training |
VCC Live Training | Squaretalk Training |
8x8 X Series Training | Puzzel Training |
Exotel Training | Ringover Training |
CXone Training | novomind iAGENT Training |
Five9 Intelligent Cloud Contact Center Training | ice Contact Center Training |
Vonage Contact Center Training | Anywhere365 Dialogue Cloud Training |
Dialpad Contact Center Training | Bright Pattern Contact Center Training |
storm CONTACT Training | IX Contact Center (Legacy) Training |
Webex Contact Center Training | CZ Omni Training |
Odigo Training | Switchvox Cloud Training |
Alvaria Cloud Training | Vocalcom Hermes360 Training |
PureConnect Cloud (Legacy) Training | Sinch Contact Pro Training |
Genesys Multicloud CX (Legacy) Training | Alvaria CX Suite Training |
Sprinklr Service Training | ChaseData Call Center Software Training |
CxEngage Training | Ciptex RACE Training |
Glia Training | Connectel Platform Training |
Evolve IP CCaaS Training | Global OmniChannel Contact Center (Legacy) Training |
IFS Customer Engagement Training | Hyro Training |
Noble Cloud (Legacy) Training | InConcert Contact Center Training |
Puzzel Contact Centre Training | ipSCAPE Training |
Telia ACE Training | KIAMO Training |
UJET Cloud Contact Center Platform Training | Liberty Converse Training |
Twilio Flex Training | NGAGE Messaging Platform Training |
BSI Customer Suite Training | Toku Contact Centre Training |
Avaya Aura Contact Center (Legacy) Training | Voiptime Contact Center Solution Training |
WL Contact Training | VoltDelta OASIS on-call Training |
When it comes to Contact Center as a Service Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for Contact Center as a Service corporate training and we can even customize the training content as per your requirement.
A few of the clients we have served across industries are:
DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lempel | TSPL | Novia | NISUM and many more.
MaxMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg.
INDIVIDUAL TRAINING BENEFIT
Customize Contact Center as a Service' Training Course Content as per Individual’s project requirement.
Our Individual Contact Center as a Service Training program will help employees to start working on the project from day one after the Contact Center as a Service Training completion.
Industry-Specific Subject Matter Experts to provide corporate-level Contact Center as a Service and online training to individuals.
Flexibility to choose a schedule for the individuals to take Contact Center as a Service online training courses.
Get the Flexibility to learn at your own pace. A Crash course option is also available for the Contact Center as a Service Training course.
Flexibility to select a trainer and have a live video session with the trainer before Contact Center as a Service Training starts.
MaxMunus will provide an Contact Center as a Service Training Course Completion Certificate to the participants who are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the Contact Center as a Service certification training exam process.
MaxMunus will provide a step-by-step progress assessment of yours.
CORPORATE TRAINING BENEFIT
Customization of Contact Center as a Service' Training Course Content as per the Company’s project requirement.
Our Contact Center as a Service Corporate Training program will help employees to start working on the project from day one after the training completion.
Industry-Specific Subject Matter Experts will provide Contact Center as a Service and corporate training.
Get Flexibility to choose Location, Mode, and Schedule for Contact Center as a Service' corporate training courses.
Flexibility to select corporate the trainer and have a live video session with the trainer before Contact Center as a Service Training starts.
MaxMunus will provide Course Completion Certificates to the participants which are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the Contact Center as a Service Training certification course exam process.
MaxMunus will provide a step-by-step progress assessment of employees.
FAQs for Contact Center as a Service Training
Q. Is it worth joining Contact Center as a Service Training at MaxMunus?
Ans: We have pools of Industry-Specific Subject Matter Experts (Contact Center as a Service Training trainers) having an average experience of more than 13 years. They share real-time implementation challenges, and case studies and provide soft copies of study material. Which will make you project-ready after completion of the Contact Center as a Service Training course. Our USP is a Customized Contact Center as a Service Training agenda and 1-to-1 sessions for individuals and corporate. Step-by-step progress assessment and Contact Center as a Service Training Certification tips will be provided.
Q. What are the Delivery Modes for Contact Center as a Service' Training?
Ans. For Corporate Clients, we provide Contact Center as a Service Training via Online Instructor-led live training or in Classroom on your Campus or my Campus. Individual Contact Center as a Service' Training will be provided through Online Instructor-led live training. For Group Classes classroom and online both options will be available.
Q. Do you provide a Job Guarantee after completion of Contact Center as a Service Training?
Ans. Apparently, no. Our Industry-Specific Subject Matter Experts (Contact Center as a Service Training trainers) will make you project-ready as they will be sharing real-time implementation challenges, and case studies and provide soft copies of study material. Our Guarantee is High-Level Quality Contact Center as a Service Training, which will make you employable. Yes, we do assists with Resume Building, Mock Interviews, and sharing open positions in Contact Center as a Service' Training across the world.
Q. Do you provide Contact Center as a Service Training in International languages apart from English?
Ans. Most Contact Center as a Service' Training happened in English. We can arrange Contact Center as a Service Training in other International Languages also based on Demand.
Q. Can I cancel my enrollment? Do I get a refund?
Ans. Our Quality of Contact Center as a Service Training is very high normally this does not happen. If you have time availability issues you can come again anytime in your life and take up the training in the same module or a different module. Your money will always be safe. Still because of some unseen reason you want to cancel enrollment then yes, it is possible. We will deduct the admin cost and refund the remaining money.
Q. Is this live Contact Center as a Service Training or pre-recorded session?
Ans. Contact Center as a Service Training will be Live Instructor-led Online Training.
Q. I want to know more about the Contact Center as a Service Training program. Whom should I contact?
Ans. Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.
Q. Can I attend a demo session before enrollment?
Ans. You can be confident and join us without a demo. As ours, Industry-Specific Subject Matter Experts make sure the quality of the training is very high. However, we will connect you to an Contact Center as a Service Training trainer to fix the Contact Center as a Service Training agenda as per individual and corporate client requirements.
Q. How to Join Contact Center as a Service Training immediately?
Ans. Kindly drop an email to contact@maxmunus.com. We will assist you.
Q. Do you provide Contact Center as a Service Training Course Completion Certificates?
Ans Yes, we do.
Q Do you provide Crash Courses in Contact Center as a Service Training at a fast pace?
Ans. Yes, we do.
Q Do you have a 1-on-1 mentorship session for Individuals?
Ans. Yes, we do have.
Q. Can you provide customized project-oriented Corporate Contact Center as a Service Training?
Ans. Yes, we have expertise in it. We have considered one of the top Contact Center as a Service Training solutions provide across most of the top fortune 500 companies.
Q. Who are your trainers and what is the vetting process?
Ans. We have pools of Industry-Specific Subject Matter Experts (Contact Center as a Service Training trainers) having an average experience of more than 13 years. They have done a good number of implementation projects. Trainers are tested on their technical ability, English proficiency, communication skills, and behavioral skills.
Q. What are the Levels of Contact Center as a Service' Training courses you offer? Any possibility for Advanced customized concepts?
Ans. We offer Foundation, Intermediate, and Advanced Levels. Yes, we will be happy to assist you with Advance concepts in Contact Center as a Service Training as per your requirement.
Q. More Questions?
Ans. Kindly drop a mail to contact@maxmunus.com
Request For Demo
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Overall the training is really good and the way trainer provided the insights on the concepts of AWS with respect to various real time examples really make me understand the concepts in a better way - I will certainly recommend my friends to join the course from Maxmunus.
Shailenkumar Mehta - AWS (Amazon Web Services)
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I am getting trained in AWS infrastructure. I had a minimal knowledge of cloud computing. Trainer is so well versed I was able to grasp the cloud concepts easily. All the sessions so far are practical and I was able to setup my own website in AWS. Good to be part of this coaching academy.
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AWS training was outstanding and covered things in details. I am very happy with the outcome of the training. The trainer has very deep knowledge about the subject and training delivery was flawless. I would recommend this AWS training to everyone who wants to shift their career in AWS.
Rajiv S- AWS (Amazon Web Services)
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I appreciate your patience answering all questions I asked during the class. You explained everything good.
I like the way you troubleshoot problems. Looks like what I do but you have a lot more experience. I found I am not alone in my troubles.
Now I have general idea what the main goals of the RP WMS are, and I have general guidelines what to look for when something goes wrong in the outbound process. I am not afraid of touching policies/rules because now I know more about the dependencies(especially when I have separate test instance :) ).
Thank you guys and I hope we'll keep in touch.
This by far one of the best training i have taken i have taken in a long time. I appreciate the effort put by the trainer in completing the course. 10/10
Rohit P- Qliksense Training
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Training is going good till now, I can confidentially say I have gained immense knowledge on AWS. Trainer himself is certified and very knowledgeable
Trainer attends all the questions patiently and explains everything clear to the point regardless how many times you ask the same thing
Content of training also covers the relevant topic required in market; also the contents are explained clearly with practical knowledge.
Way to him, we feel satisfied for picking you up as our trainer.
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This training is different from other online courses available in the market as it has extensive hands on session with practical example and also knowledge is shared how in Industry it is being used extensively . I recommend this training to anyone who wants to pursue his/her career in AWS Cloud journey.
This is a great course and I've learned a lot from it! Truly appreciate your service.
Paul M- RedPrairie JDA
Very satisfied with overall IBM Curam training course. I am thankful to the trainer for giving extra support during my course. Appreciate.
Srikanth B- IBM Curam
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Training was good with hands on over various modules of AWS. Trainer has good command over topics and explained clearly about various scenarios. Several topics were discussed and could have been little slower as I am from totally a different background without knowledge into much of the IT infrastructure. Access to training videos and slack of trainer is an added advantage for getting in touch with the other team and gaining continous knowledge.
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This is to update that the training provided by trainer was outstanding,it was very much descriptive,practical based & also our every query got answered. We also had some professional assistance from him which is much appreciated. Overall i am completely satisfied with the training & i have already recommended my friends & colleagues.
AWS Cloud faculty is an exceptional teacher at maxmunus solutions . He combines experience with knowledge. Other Training Institutes may offer just good training but maxmunus offers much more than just good training. It prepares you for the "Real World" and bridges the gap between the "Industry Expectations" and your own shortage of skills.. Any one looking for some real time , hands on training on Aws cloud just go and join maxmunus solutions.
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AWS course was truly wonderful and amazing Course for me and great experience with all of you. Especially the trainer who thought us each and thing regarding this course. He has vast experience and expertise in his field. I have learned so much. Above all, his obvious passion for training has been inspiring and extremely motivating. I have not experienced this level of passion and commitment with any other trainer.
Thank you so much.
I have attended AWS Solution Architect course. It was one of the best training i attended in my career. I got the practical 70% and theory 30% knowledge which i think best combination. I would really thankful to Maxmunus.Please keep up the good work. Thank you.
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Outstanding. I am very happy with the content and delivery of the training. The trainer was very experienced and covered everything in deep detail.
Mohan Nagaraju- TOGAF
Windchill training was OUTSTANDING. I got what i was looking for, thanks to the trainer for every help.
Mayank T- Windchill PLM
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First of all I would like to thank to my friends who opted me Maxmunus to learn azure training, Its wonderful & helpful to taking this training which promote my technical knowledge and expand my carrier opportunities.
The instructor is extremely Excellent. He is more knowledgeable , trained with material oriented, willing to help any student at anytime, with any clarifications.
It should be helpful who is looking for taking up Azure Architect Certifications . Maxmunus's peoples are more acceptable in the way that timing and facilities.
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Training so far has been really good. The trainer has a very good knowledge on the subject and the way classes have been taken is very informative and practical. Looking forward to complete the ceritifcations and hoping that this training will help to find some good career oppurtunities.
Prasanth S Nair - AWS (Amazon Web Services)
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I am 100% satisfied & Thanks for the wonderful training. I really appreciate all your efforts to straighten me up.
Once again thanks for answering all my questions each and every day thoroughly.
Hi Nitesh,
Thanks for introducing Kumar to me. I was my pleasure working with you both. Great service and support.
Babu Rajendaran-JDA WMS Training
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This review is a thank you note for the sincere effort put by the Liferay trainer in completing the course. I am very happy with the way he is explaining every concept with deep understanding of the subject. Very grateful.
Usman M- Liferay Training
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Training was very good and it improved our AWS skills
1. Good course material and structured
2. Helpful Trainer even during the class / off-the class for completing the assignments
3. Good blend of business examples / technical content.
4. Quotes of good examples in the usage of technical concepts in a real-time scenario
5. Good real-time examples and work out in the class.
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I would give more than 5 star for AWS training by the trainer. He has excellent knowledge and teach very well. He goes everybody systems and resolves the issues during the training session. He provides different use cases for each topics during the training sessions and provides good theoretical knowledge. I liked his training very well.
Practical explanations and examples, hands-on approach, easy to follow and apply the concepts. Very much enjoyed the real world examples.
Simon Phil- Manhattan WMS
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I observed, that he is more technically sounds on everytopic he delivers and well versed with AWS concepts.
He ensures participants are activly engaged and making sure they've understood the concepts.
He keep-up the time, as he starts the class on time and ends it as per the interest of time.
All his classes are 90% pratical rather than running through the slides and explaining concepts theortically.
He never hestitate to clarify any questions/doubts being asked in the class, even if it is irrelevant to the topic being covered on that specific day.
He ensures everyone in the class have completed the lab excercise and in case of any clarification on completion, he helps us to fix the issue.
The trainer explains everything very thoroughly, and pays great attention to detail. I really do appreciate the time and effort you put into delivering such amazing training.
Sampat K- Alfresco Training
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The course is very well designed, well adapted and well delivered. The infrastructure to deliver the course is cuttung edge and latest. The style of delivering with reference to live projects is commendable. The trainer can connect to the audience and very helpful. I would recommend the course to all.
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The trainer offers quality AWS training that was the most in-depth and comprehensive. I am especially glad to note that he came with extensive experience, knowledge and has the patience to make each one of us grasp even the tough concepts. I am so much thrilled about the course. Thanks for the excellent support of Maxmunus Team.
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With the help of this training, I achieved my goal in getting into a step head of my career and becoming strong in AWS. Maxmunus really helped me to grow, and had a good trainer who is advisable for choosing better career and has guided for completion of certification.
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Training was excellent.
The trainer is very knowledgeable, and it’s a great opportunity to improve our knowledge and way of working in real time .
The communication between the trainer and the students is very good; we will not stuck at any point when you are practicing the things.
The provided Documents , videos and ppts are very helpful to revise the topics .
Trainer provided Communication channels like whatsapp, slack are very useful to share the knowledge.
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Yes the training is complete and i am very much satisfied with the whole program. The trainer explained every concept quite clearly and didn't showed any discomfort in explaining the whole process in detail. The course was quite informative and if someone in my circle needs Manhattan training in the future i would definitely recommend your program.
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The institute management is very supportive. They had arranged a demo online class before I choose to go for the registration. Really appreciate the way the trainer try to explain the things in a professional manner. Overall a very good institute and I would like to recommend this for Azure training.
I gained a lot of useful information on digital marketing. It is a great course and i am learning more than I imagined. OUTSTANDING.
Ketan Shah- Digital Marketing
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I found the trainer to be very knowledgeable in the field of WMS. He explained each and every concept in detail and answered my questions with a lot of enthusiasm.
He brings a ton of experience from his current role and responsibility from operations which, I found very useful as part of the training.
He was punctual and never got frustrated by the questions asked. When he was not fully prepared, he took notes to go back and research. My queries were answered with the detailed demonstration.
He took a lot of effort in preparing solid documentation which, shows his strength in Operations and sustain.
I wish him the very best in his future endeavors.
Maxmunus provided a smooth online passage through Video conferencing for the duration of the training. Logistics worked well.
Maxmunus arranged a professional, punctual and very knowledgeable resource to conduct this training.
Maxmunus did not interfere in the overall scheduling and daily sessions and gave the trainer the flexibility to lead and drive the training.
Sincerely appreciate the trainer for conducting this course. Thanks a lot.
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And also please help me If I struck with Alfresco in Future.
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I have joined as a trainee of Linux certification training course from MaxMunus. The classes went as per my scheduled time. And finished my Linux training last week and my overall experience was good. The training was perfect and the trainer had good knowledge about the subject. And covered all the related topics of Linux. Thanks to MaxMunus.
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The trainer has very good knowledge on the subject. Most importantly throughout the session, he has been very energetic and delivered the best to explain. The best part is he was proactively clarifying the areas whenever he used to feel we are not clear.He was well versed with the subject, very patient in answering queries and good at sharing his own work experience.
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