ServiceNow Training
ServiceNow training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this ServiceNow training as per your pace.
This ServiceNow training will first start with Introduction to ITIL where you will be explained about Incident Management , Problem Management and change management, Service Request Management etc. Then you will be Introduced to Service-Now tool, current competitors, Releases, User Licenses, Using Wiki and Community.
Then this ServiceNow online training will cover topics like Basic Administration and Advanced Administration where you will learn about Customizing Home Pages, Form Layouts and list layouts,Creating SLA’s, Performance Metrics, UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs.
The ServiceNow training will further cover Scripting, Reporting, Integrations, Configuration management, Import sets, Service catalog, Workflows, MID Server installation, Incident Management, Change Management, Problem Management, Asset and Configuration management, Knowledge Management, SLA & SDLC and Employee Self Service & Service catalog.
Complete Customization of ServiceNow training’s course content is possible for Individual students and for Corporate. ServiceNow online training is available for individuals and for corporate we may arrange the classroom as well. For more information on ServiceNow training do connect us.
Our ServiceNow certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your ServiceNow training certification by providing you with proper guidance. For more details kindly contact us.
When it comes to ServiceNow Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for ServiceNow corporate training and we can even customize the training content as per your requirement.
Few of the clients we have served across industries are:
DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.
MaxMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg
Course Information
ServiceNow Course Duration: 25-30 Hours
ServiceNow Training Timings: Week days 1-2 Hours per day (or) Weekends: 2-3 Hours per day
ServiceNow Training Method: Online/Classroom Training
ServiceNow Study Material: Soft Copy
Course Content
Unit 1: Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Unit 2: Introduction to Service-Now
- Tool Introduction
- Current Competitors
- Releases
- User Licenses
- Using Wiki and Community
Unit 3: Basic administration
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- Creating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Unit 4: Advanced Administration
- UI Policies
- Notifications
- Dictionary Entries and Overrides
- Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
Unit 5: Scripting
- Business Rules
- Client Scripts
- UI Actions
- Script Includes
- Jelly Scripting
Unit 6: Reporting
- Bar Charts
- Pie Charts
- List Reports
- Pivot Tables
- Using scripting in Reporting
- Scheduling Reports
- Making Gauges
Unit 7: Integrations
- Web Services: Direct Web Services
- Transform Map Web Services
- Scripted Web Services
- Email Integration: Inbound Actions
- Event Registry, Creating and Triggering Events
Unit 08: Configuration management
- Classes in CMDB
- Mapping Configuration Item to Asset Records
- Loading the CI’s into Service-Now
- Relating Configuration items
Unit 09: Import sets
- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
Unit 10: Service catalog
- Creating Catalog Items using Variables and Variable sets
- Creating Record Producers
- Design the flow using Workflow
- Creating Execution Plans
- Writing Catalog Client Scripts and Catalog UI Policies
Unit 11: Workflows
- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
Unit 12: MID Server installation
- Installing MID server on a instance
- Testing the Mid Server using another Logins
- Importing Files by Using MID Server
Unit 13: Incident Management
- Overview
- Incident management process
- Continual service improvement to incident management
Unit 14: Change Management
- Overview
- Change management process (Raising, planning and Authorize)
- Change management workflow and change task
- Continual service improvement to change management
Unit 15: Problem Management
- Overview
- Problem management process (identify, Investigate, Resolve)
- Problem management workflow and problem task types
- Continual Service improvement to problem management
- Context menu
Unit 16: Asset and Configuration management
- Introduction to CI and Asset
- Class and category CI
- Model and type of assets
- CMDB Plug-in and CI Relationships
Unit 17: Knowledge Management
- Overview
- Knowledge Management Roles
- Application and Modules
- Using Knowledge, Creating Knowledge
- Translating Knowledge
- Tracking and Reporting on Knowledge
Unit 18: SLA & SDLC
- Introduction to SLA
- OLA and UPC
- SLA Workflow
- Service Level Agreement
- SDLC In Service now
Unit 19: Employee Self Service & Service catalog
- My Profile
- My tasks and approvals
- Introduction to Service Catalog
INDIVIDUAL TRAINING BENEFIT
Customize ServiceNow Course Content as per Individual’s project requirement.
Our Individual ServiceNow Training program will help employees to start working on the project from day one after the ServiceNow training completion.
Industry-Specific Subject Matter Experts to provide corporate level ServiceNow online training to individuals.
Flexibility to choose a schedule for the individual’s to take ServiceNow online training courses.
Get the Flexibility to learn at your own pace. A Crash course option is also available for the ServiceNow course.
Flexibility to select a trainer and have a live video session with the trainer before ServiceNow training actually starts.
MaxMunus will provide ServiceNow Course Completion Certificate to the participants who are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the ServiceNow certification training exam process.
MaxMunus will provide a step-by-step progress assessment of yours.
CORPORATE TRAINING BENEFIT
Customization of ServiceNow Course Content as per Company’s project requirement.
Our ServiceNow Corporate Training program will help employees to start working on the project from day one after the training completion.
Industry-Specific Subject Matter Experts will provide ServiceNow corporate training.
Get Flexibility to choose Location, Mode and Schedule for ServiceNow corporate training courses.
Flexibility to select corporate the trainer and have a live video session with the trainer before ServiceNow training actually start.
MaxMunus will provide Course Completion Certificate to the participants which are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the ServiceNow certification course exam process.
MaxMunus will provide a step-by-step progress assessment of employees.
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Overall the training is really good and the way trainer provided the insights on the concepts of AWS with respect to various real time examples really make me understand the concepts in a better way - I will certainly recommend my friends to join the course from Maxmunus.
Shailenkumar Mehta - AWS (Amazon Web Services)
This review is a thank you note for the sincere effort put by the Liferay trainer in completing the course. I am very happy with the way he is explaining every concept with deep understanding of the subject. Very grateful.
Usman M- Liferay Training
Practical explanations and examples, hands-on approach, easy to follow and apply the concepts. Very much enjoyed the real world examples.
Simon Phil- Manhattan WMS
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I have joined as a trainee of Linux certification training course from MaxMunus. The classes went as per my scheduled time. And finished my Linux training last week and my overall experience was good. The training was perfect and the trainer had good knowledge about the subject. And covered all the related topics of Linux. Thanks to MaxMunus.
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AWS course was truly wonderful and amazing Course for me and great experience with all of you. Especially the trainer who thought us each and thing regarding this course. He has vast experience and expertise in his field. I have learned so much. Above all, his obvious passion for training has been inspiring and extremely motivating. I have not experienced this level of passion and commitment with any other trainer.
Thank you so much.
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The trainer has very good knowledge on the subject. Most importantly throughout the session, he has been very energetic and delivered the best to explain. The best part is he was proactively clarifying the areas whenever he used to feel we are not clear.He was well versed with the subject, very patient in answering queries and good at sharing his own work experience.
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Windchill training was OUTSTANDING. I got what i was looking for, thanks to the trainer for every help.
Mayank T- Windchill PLM
I gained a lot of useful information on digital marketing. It is a great course and i am learning more than I imagined. OUTSTANDING.
Ketan Shah- Digital Marketing
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And also please help me If I struck with Alfresco in Future.
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I appreciate your patience answering all questions I asked during the class. You explained everything good.
I like the way you troubleshoot problems. Looks like what I do but you have a lot more experience. I found I am not alone in my troubles.
Now I have general idea what the main goals of the RP WMS are, and I have general guidelines what to look for when something goes wrong in the outbound process. I am not afraid of touching policies/rules because now I know more about the dependencies(especially when I have separate test instance :) ).
Thank you guys and I hope we'll keep in touch.
The trainer explains everything very thoroughly, and pays great attention to detail. I really do appreciate the time and effort you put into delivering such amazing training.
Sampat K- Alfresco Training
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I found the trainer to be very knowledgeable in the field of WMS. He explained each and every concept in detail and answered my questions with a lot of enthusiasm.
He brings a ton of experience from his current role and responsibility from operations which, I found very useful as part of the training.
He was punctual and never got frustrated by the questions asked. When he was not fully prepared, he took notes to go back and research. My queries were answered with the detailed demonstration.
He took a lot of effort in preparing solid documentation which, shows his strength in Operations and sustain.
I wish him the very best in his future endeavors.
Maxmunus provided a smooth online passage through Video conferencing for the duration of the training. Logistics worked well.
Maxmunus arranged a professional, punctual and very knowledgeable resource to conduct this training.
Maxmunus did not interfere in the overall scheduling and daily sessions and gave the trainer the flexibility to lead and drive the training.
Sincerely appreciate the trainer for conducting this course. Thanks a lot.
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Training is going good till now, I can confidentially say I have gained immense knowledge on AWS. Trainer himself is certified and very knowledgeable
Trainer attends all the questions patiently and explains everything clear to the point regardless how many times you ask the same thing
Content of training also covers the relevant topic required in market; also the contents are explained clearly with practical knowledge.
Way to him, we feel satisfied for picking you up as our trainer.
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Yes the training is complete and i am very much satisfied with the whole program. The trainer explained every concept quite clearly and didn't showed any discomfort in explaining the whole process in detail. The course was quite informative and if someone in my circle needs Manhattan training in the future i would definitely recommend your program.
This by far one of the best training i have taken i have taken in a long time. I appreciate the effort put by the trainer in completing the course. 10/10
Rohit P- Qliksense Training
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First of all I would like to thank to my friends who opted me Maxmunus to learn azure training, Its wonderful & helpful to taking this training which promote my technical knowledge and expand my carrier opportunities.
The instructor is extremely Excellent. He is more knowledgeable , trained with material oriented, willing to help any student at anytime, with any clarifications.
It should be helpful who is looking for taking up Azure Architect Certifications . Maxmunus's peoples are more acceptable in the way that timing and facilities.
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This is to update that the training provided by trainer was outstanding,it was very much descriptive,practical based & also our every query got answered. We also had some professional assistance from him which is much appreciated. Overall i am completely satisfied with the training & i have already recommended my friends & colleagues.
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I am getting trained in AWS infrastructure. I had a minimal knowledge of cloud computing. Trainer is so well versed I was able to grasp the cloud concepts easily. All the sessions so far are practical and I was able to setup my own website in AWS. Good to be part of this coaching academy.
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Training so far has been really good. The trainer has a very good knowledge on the subject and the way classes have been taken is very informative and practical. Looking forward to complete the ceritifcations and hoping that this training will help to find some good career oppurtunities.
Prasanth S Nair - AWS (Amazon Web Services)
Outstanding. I am very happy with the content and delivery of the training. The trainer was very experienced and covered everything in deep detail.
Mohan Nagaraju- TOGAF
I am 100% satisfied & Thanks for the wonderful training. I really appreciate all your efforts to straighten me up.
Once again thanks for answering all my questions each and every day thoroughly.
Hi Nitesh,
Thanks for introducing Kumar to me. I was my pleasure working with you both. Great service and support.
Babu Rajendaran-JDA WMS Training
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The institute management is very supportive. They had arranged a demo online class before I choose to go for the registration. Really appreciate the way the trainer try to explain the things in a professional manner. Overall a very good institute and I would like to recommend this for Azure training.
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Training was excellent.
The trainer is very knowledgeable, and it’s a great opportunity to improve our knowledge and way of working in real time .
The communication between the trainer and the students is very good; we will not stuck at any point when you are practicing the things.
The provided Documents , videos and ppts are very helpful to revise the topics .
Trainer provided Communication channels like whatsapp, slack are very useful to share the knowledge.
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Training was very good and it improved our AWS skills
1. Good course material and structured
2. Helpful Trainer even during the class / off-the class for completing the assignments
3. Good blend of business examples / technical content.
4. Quotes of good examples in the usage of technical concepts in a real-time scenario
5. Good real-time examples and work out in the class.
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With the help of this training, I achieved my goal in getting into a step head of my career and becoming strong in AWS. Maxmunus really helped me to grow, and had a good trainer who is advisable for choosing better career and has guided for completion of certification.
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This training is different from other online courses available in the market as it has extensive hands on session with practical example and also knowledge is shared how in Industry it is being used extensively . I recommend this training to anyone who wants to pursue his/her career in AWS Cloud journey.
AWS training was outstanding and covered things in details. I am very happy with the outcome of the training. The trainer has very deep knowledge about the subject and training delivery was flawless. I would recommend this AWS training to everyone who wants to shift their career in AWS.
Rajiv S- AWS (Amazon Web Services)
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This is a great course and I've learned a lot from it! Truly appreciate your service.
Paul M- RedPrairie JDA
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I have attended AWS Solution Architect course. It was one of the best training i attended in my career. I got the practical 70% and theory 30% knowledge which i think best combination. I would really thankful to Maxmunus.Please keep up the good work. Thank you.
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Training was good with hands on over various modules of AWS. Trainer has good command over topics and explained clearly about various scenarios. Several topics were discussed and could have been little slower as I am from totally a different background without knowledge into much of the IT infrastructure. Access to training videos and slack of trainer is an added advantage for getting in touch with the other team and gaining continous knowledge.
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I would give more than 5 star for AWS training by the trainer. He has excellent knowledge and teach very well. He goes everybody systems and resolves the issues during the training session. He provides different use cases for each topics during the training sessions and provides good theoretical knowledge. I liked his training very well.
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Very satisfied with overall IBM Curam training course. I am thankful to the trainer for giving extra support during my course. Appreciate.
Srikanth B- IBM Curam
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The trainer offers quality AWS training that was the most in-depth and comprehensive. I am especially glad to note that he came with extensive experience, knowledge and has the patience to make each one of us grasp even the tough concepts. I am so much thrilled about the course. Thanks for the excellent support of Maxmunus Team.
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The course is very well designed, well adapted and well delivered. The infrastructure to deliver the course is cuttung edge and latest. The style of delivering with reference to live projects is commendable. The trainer can connect to the audience and very helpful. I would recommend the course to all.
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I observed, that he is more technically sounds on everytopic he delivers and well versed with AWS concepts.
He ensures participants are activly engaged and making sure they've understood the concepts.
He keep-up the time, as he starts the class on time and ends it as per the interest of time.
All his classes are 90% pratical rather than running through the slides and explaining concepts theortically.
He never hestitate to clarify any questions/doubts being asked in the class, even if it is irrelevant to the topic being covered on that specific day.
He ensures everyone in the class have completed the lab excercise and in case of any clarification on completion, he helps us to fix the issue.
AWS Cloud faculty is an exceptional teacher at maxmunus solutions . He combines experience with knowledge. Other Training Institutes may offer just good training but maxmunus offers much more than just good training. It prepares you for the "Real World" and bridges the gap between the "Industry Expectations" and your own shortage of skills.. Any one looking for some real time , hands on training on Aws cloud just go and join maxmunus solutions.