ServiceNow Training

ServiceNow training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this ServiceNow training as per your pace.

This ServiceNow training will first start with Introduction to ITIL where you will be explained about Incident Management , Problem Management and change management, Service Request Management etc. Then you will be Introduced to Service-Now tool, current competitors, Releases, User Licenses, Using Wiki and Community.

Then this ServiceNow online training will cover topics like Basic Administration and Advanced Administration where you will learn about Customizing Home Pages, Form Layouts and list layouts,Creating SLA’s, Performance Metrics, UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs.

The ServiceNow training will further cover Scripting, Reporting, Integrations, Configuration management, Import sets, Service catalog, Workflows, MID Server installation, Incident Management, Change Management, Problem Management, Asset and Configuration management, Knowledge Management, SLA & SDLC and Employee Self Service & Service catalog.

Complete Customization of ServiceNow training’s course content is possible for Individual students and for Corporate. ServiceNow online training is available for individuals and for corporate we may arrange the classroom as well. For more information on ServiceNow training do connect us.

Our ServiceNow certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your ServiceNow training certification by providing you with proper guidance. For more details kindly contact us.

When it comes to ServiceNow Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for ServiceNow corporate training and we can even customize the training content as per your requirement.

Few of the clients we have served across industries are:

MaxMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg

Course Information

ServiceNow Course Duration: 25-30 Hours

ServiceNow Training Timings: Week days 1-2 Hours per day (or) Weekends: 2-3 Hours per day

ServiceNow Training Method: Online/Classroom Training

ServiceNow Study Material: Soft Copy

Course Content

Unit 1: Introduction to ITIL

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

Unit 2: Introduction to Service-Now

Tool Introduction
Current Competitors
Releases
User Licenses
Using Wiki and Community

Unit 3: Basic administration

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

Unit 4: Advanced Administration

UI Policies
Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs

Unit 5: Scripting

Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting

Unit 6: Reporting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

Unit 7: Integrations

Web Services: Direct Web Services
Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry, Creating and Triggering Events

Unit 08: Configuration management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

Unit 09: Import sets

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

Unit 10: Service catalog

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

Unit 11: Workflows

Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

Unit 12: MID Server installation

Installing MID server on a instance
Testing the Mid Server using another Logins
Importing Files by Using MID Server

Unit 13: Incident Management

Overview
Incident management process
Continual service improvement to incident management

Unit 14: Change Management

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

Unit 15: Problem Management

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

Unit 16: Asset and Configuration management

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

Unit 17: Knowledge Management

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge, Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

Unit 18: SLA & SDLC

Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

Unit 19: Employee Self Service & Service catalog

My Profile
My tasks and approvals
Introduction to Service Catalog

INDIVIDUAL TRAINING BENEFIT

Customize ServiceNow Course Content as per Individual’s project requirement.

Our Individual ServiceNow Training program will help employees to start working on the project from day one after the ServiceNow training completion.

Industry-Specific Subject Matter Experts to provide corporate level ServiceNow online training to individuals.

Flexibility to choose a schedule for the individual’s to take ServiceNow online training courses.

Get the Flexibility to learn at your own pace. A Crash course option is also available for the ServiceNow course.

Flexibility to select a trainer and have a live video session with the trainer before ServiceNow training actually starts.

MaxMunus will provide ServiceNow Course Completion Certificate to the participants who are recognized by the industry. It will add value to the corporate workforce.

MaxMunus will help the participants understand the ServiceNow certification training exam process.

MaxMunus will provide a step-by-step progress assessment of yours.

CORPORATE TRAINING BENEFIT

Customization of ServiceNow Course Content as per Company’s project requirement.

Our ServiceNow Corporate Training program will help employees to start working on the project from day one after the training completion.

Industry-Specific Subject Matter Experts will provide ServiceNow corporate training.

Get Flexibility to choose Location, Mode and Schedule for ServiceNow corporate training courses.

Flexibility to select corporate the trainer and have a live video session with the trainer before ServiceNow training actually start.

MaxMunus will provide Course Completion Certificate to the participants which are recognized by the industry. It will add value to the corporate workforce.

MaxMunus will help the participants understand the ServiceNow certification course exam process.

MaxMunus will provide a step-by-step progress assessment of employees.

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